Terms & Conditions

Welcome to the Hamsan Surgical ( HAMSAN INTERNATIONAL ) website. The following terms and conditions constitute a legally binding contract between you and Hamsan Surgical, governing your use of our website, services, and products. By accessing and using our website, you acknowledge that you have read and agree to be bound by these terms. These conditions apply to all visitors, users, and others who access or use our services and products. Please read them carefully.

  1. Product Guidelines and Additional Terms: Each product on our website comes with specific guidelines, terms, and conditions that users must adhere to. In exceptional cases, additional terms may apply.
  2. Copyright: All content, including text, graphics, logos, images, videos, on the Hamsan Surgical website is the property of Hamsan Surgical and protected by International and United States Copyright Laws. Any unauthorized use of this content is strictly prohibited.
  3. Cookies: Hamsan Surgical uses cookies on its website to improve user experience. By continuing to use this website, you consent to our use of cookies as per our Privacy Policy.
  4. Purchase Information: We value the security of your purchase information and never share it with third parties. Suspicious transactions may be verified via phone call, and credit card transactions are processed manually with stringent security measures.
  5. Trademark: The trademarks and trade dress of Hamsan Surgical shall not be used for any services or products not owned by Hamsan Surgical. Any use that may cause confusion or discredit our services and products is strictly prohibited.
  6. Account: To place orders on our website, users must create an account. It is your responsibility to maintain the confidentiality of your account and password. We reserve the right to terminate accounts, refuse service, remove content, or cancel orders at our discretion.
  7. License and Access: The intellectual property rights for all material on the Hamsan Surgical website are owned by Hamsan Surgical. Users are not permitted to copy, republish, sell, sublicense, or rent material from our website.
  8. Feedback, Comments, and Other Content: Users may provide feedback and comments on certain sections of our website. However, inappropriate, obscene, and offensive comments are strictly prohibited. Hamsan Surgical reserves the right to monitor, edit, and remove any content violating these terms.

  9. Returns and Refunds
    We stand behind the quality of our surgical instruments and guarantee against manufacturing defects. Returns or exchanges are accepted only in the following cases:

    • Manufacturing defect

    • Incorrect item supplied

    • Order not delivered due to seller error

    Returns or refunds are NOT accepted for the following reasons:

    • Failure or refusal to clear customs

    • Import restrictions, licensing issues, or regulatory requirements

    • Delays caused by customs authorities

    • Seizure, return, or disposal by customs

    • Refusal to pay duties, taxes, or customs charges

    • Any request made after 30 calendar days from the date the shipment reaches the destination country

    • Change of mind on international orders

    Where a return is approved due to a change of mind, the customer is responsible for all return shipping costs, and original shipping charges are non-refundable.

  10. Regulated Medical Products Disclaimer
    Certain products sold on this website are classified as medical or surgical instruments and may be subject to import regulations, permits, or restrictions in the destination country.

    It is the customer’s responsibility to ensure that the products can be legally imported and used in their jurisdiction.

    HAMSAN SURGICAL shall not be held responsible for customs refusal, seizure, delay, or regulatory action taken by authorities in the destination country.

  11. Pricing: The price displayed with each product represents the total retail price unless stated otherwise. Fill form and Click on 'Get Quote' for pricing and receive the price by Email or contact you provided. In case of any pricing errors, we will notify you or cancel your order before shipping.
  12. Disputes: In the event of any dispute related to our services and products, you agree to contact Hamsan Surgical to attempt a resolution before pursuing legal action.
  13. Privacy: By using our website, you agree to comply with our privacy policy, which protects your personal information and prohibits the sale or sharing of such information with third parties.
  14. Shipment and Delivery: We ship both local and international orders through reputable carriers. Shipping times are subject to change based on various factors. Orders placed on or before 12 Noon EST for Next Day Air will be shipped out the same business day, as long as the item is in stock.
  15. Ordering Process:·        
    B2C customers can place
    orders for individual or multiple sets at regular retail prices.    
    For B2B customers placing
    large quantity orders, we offer customized pricing and bulk discounts.

Contact Us

For further queries , contact our customer support